Warranty

 WanderX offers nationwide warranty and service of all its products against any manufacturing defects, covering materials and workmanship. Warranty of 3 years on travel bags and 1 year on duffel bags is provided. 

The Warranty, however, is subject to the following conditions:

  1. This Warranty is valid only if the product is registered online on wanderx.com/product-warranty-registration within 10 days of purchase. (except for institutional purchases).
  2. The defective piece must be delivered by the User at his/her/its/ own cost to the company's nearest sales or after sales service centre, the details whereof can be obtained by contacting the Company on aforesaid helpline number or email ID.
  3. This Warranty is not valid for:
    • Damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.
    • Replacement/repair of briefcase folios and suitcase divider flaps.
    • Powder coating, gold plating, and wood finish on locks, frames, channels and on all other metallic surfaces.
    • Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabric.
    • Damages from mishandling and abuse in transit by the carrier company (Airlines etc.) (if such abuse occurs, one must immediately file a claim with the Carrier Company before leaving the transport terminal) and
    • Damages to the leather trimmings.
  4. The Company will undertake to repair/replace the defective piece at its own discretion and its decision as to the nature of the defects and applicability of this Warranty, is final.
  5. This Warranty card is valid only if it is filled in, stamped and signed by the authorized dealer/showroom/person of WanderX (except for institutional purchases). The card and the relevant cash memo must be preserved and produced along with the defective piece.
  6. Any disputes arising out of the applicability / usage of this Warranty card is subject to Mumbai jurisdiction only.
  7. Any disputes arising out of the applicability / usage of this Warranty card is subject to Mumbai jurisdiction only.
  8. This Warranty excludes every condition/warranty liability not expressly set out herein.
  9. All locks and security mechanism fitted on the luggage are delaying devices and can't prevent theft of the contents and luggage.